Registration and Cancellation Policy

Cancellations & Refunds

Below are the New Horizons Computer Learning Centers of Raleigh-Durham Cancellation and Refund Policies.
If you have any questions, please do not hesitate to contact us.

 Full payment is due prior to enrollment in a class.
  • If a student is 15 minutes late, they risk losing their seat to a standby student.
  • If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply.
  • Students are ultimately responsible for confirming themselves.
  • Retakes are enrolled as a Stand-By. The student must bring previously issued courseware, and additional fees may apply (LMS fee, LOD fee, etc.).

** Open enrollment classes are subject to change**

 In Case of Inclement Weather:

Notify New Horizons ASAP at 919-907-1842 or Written notification: noreply@newhorizons.com to avoid penalties.

For open enrollment classes, ten (10) business days' notice is required to reschedule a class with no additional fees.

In case of a no-show or a cancellation with less than ten (10) business days before class date: 100% of class price will be due according to date of original invoice or date of Term Net 30. If class is paid for with coupons, those coupons will be forfeited. If class is paid for with a seat license, those days will be removed. In case of a Premium class, multiple coupons will be pulled.

 Application Learning Passport:

Notify New Horizons ASAP at 919-907-1842 or Written notification: noreply@newhorizons.com to avoid penalties.

If rescheduled with no fewer than fifteen (15) business days before scheduled date, an administration fee of 10% will be added to the purchase amount. If rescheduled with fewer than 15 days in advance of scheduled date, 100% of the class price will be due by date of originally scheduled class.

 Technical Certification Program or Technical Learning Passport:

Red Hat policy dictates that fifteen (15) business days' notice is required to reschedule with no additional fees. Only one (1) reschedule is permitted. Rescheduling with less than fifteen (15) business days' notice will incur a processing fee equivalent to fifty percent (50%) of the published course price (MSRP). New class date must be given at time of reschedule, and class must be completed within one (1) year of original invoice date.

Student substitutions can be made no less than 48 hours before the start of the class.

In case of a no-show, no refund or reschedule will be provided, and payment will be forfeited.

  Cancellation Policy: Private Classes / Room Rentals

If class is paid for using Microsoft Software Assurance Training Vouchers (SATVs), ten (10) business days' notice is required to reschedule without additional fees.

In case of a no-show or cancellation with less than ten (10) business days' notice, 100% of class price ($495 per day per student) will be due according to date of original invoice or date of Term Net 30. Any coupons used will not be returned to the coupon pool. If a seat license was used, the client will forfeit those days. For premium classes, multiple coupons will be pulled.

Students are allowed up to One (1) reschedule per class up until 48-hours before course start date. Any reschedules after that point will incur a processing fee equal to 50% of the published course price (MSRP). The new session date must be given at the time of the reschedule notification and rescheduled classes must be taken within six-months of original invoice date.

 Student Grievance Policy
  1. The student must first attempt to resolve any issues directly with their Education Specialist. Our education specialists are available by appointment or can be reached during regular business hours by phone 8:00 am to 5:00 pm Monday through Friday.  
  2. If the student concern is not resolved satisfactorily within five business days by the Education Specialist, the next step taken by the student is to contact and/or make an appointment with the President or designee. The President or designee can be reached during regular business hours.  
  3. A response to your issues will be made no more than ten business days after discussing the concern with the President or designee.  
  4. If you’d like to file an appeal to the President or designee’s decision may file a formal appeal and your issue will be heard by a committee within an additional 10 business days.
  5. If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the North Carolina Community College System, Office of Proprietary Schools - 200 W. Jones Street.  Mailing address - 5001 Mail Service Center, Raleigh NC 27699-5001.  Phone - 919-807-7061  Fax 919-807-7169